Refund and Shipping Policy

REFUND POLICY

Refund Policy for Sugar Wax Kit, Disposable Towels, Body balm, Body oil and soap bar

Thank you for purchasing our sugar wax kit, disposable towels, Body balms, Body oil and soap bar. We are committed to providing high-quality products and a positive customer experience. If you’re not fully satisfied, please review our refund policy below.

Eligibility for Refunds

1. Unused & Unopened Products

• Refunds are available for items that are unused, unopened, and in their original packaging. To qualify, the product must not have been tampered with or used in any way.
• Time Limit: Requests for refunds on unused items must be made within 7 days of the purchase date.

2. Defective or Damaged Products

• If you receive a product that is defective or damaged, please contact us within 3 days of receiving your order to be eligible for a replacement or refund.
• Proof of Damage: We may request photos of the damaged product for verification purposes.

3. Incorrect Items

• If you received an incorrect item, please notify us within 7 days. We will arrange for the correct product to be sent at no additional charge, or provide a full refund upon return of the incorrect item.

Non-Refundable Items

Due to hygiene and safety reasons, we do not accept returns or issue refunds for:

• Opened or used sugar wax kits or disposable towels
• Products that are returned more than 14 days after the purchase date without a defect

Refund Process

1. Initiate a Return

• To request a refund, please email us at [your email] with your order number, reason for the return, and photos if applicable.
• Once approved, we will provide return instructions. Please do not send items back without prior approval.

2. Shipping Costs

• Customers are responsible for the return shipping cost unless the return is due to a defect or incorrect item.

3. Refund Issuance

• Once we receive and inspect the returned item, we will issue a refund to your original payment method. Please allow 5-10 business days for the refund to be processed.

Exchanges

We currently do not offer exchanges. If you wish to replace a product, please follow the refund process and place a new order.

Sale & Promotional Items

Only regular-priced items are eligible for refunds. Sale or discounted items are non-refundable and are considered final sale.

Contact Us

If you have any questions regarding this policy, please reach out to us at [your email/phone number]. We’re here to help!

This policy can be adjusted based on your preferences, such as modifying the time frame or details on eligible returns. Let me know if you want any specific additions.